Privacy Policy

This Privacy Policy describes how Modern Home Insulation Limited (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our services (“Services”), including visiting our website at https://www.mhinsul.co.uk, or interacting with us through any online or offline communication.

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By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Who We Are

Modern Home Insulation Limited is a UK-based provider of domestic insulation solutions. Our services include:

• Loft Insulation

• Loft Boarding

• Airflow & Ventilation Solutions

• Loft Transformations

• Insulation Removal

 

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

Email: info@mhinsul.co.uk
Registered Office: Film Studio Boundary Street, Excel, Liverpool, England, L5 9YJ

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2. What Information We Collect

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We collect personal information that you provide directly or through the website, including:

• Full name

• Email address

• Phone number

• Address (where services are rendered)

• Details of your enquiry or request

We do not collect or process sensitive personal data (such as health, race, religion, etc.).

We may also automatically collect data through cookies and analytics (see Section 6).

 

3. How We Use Your Information

 

We use your information to:

• Respond to enquiries or support requests

• Provide quotations or schedule services

• Improve our website, marketing, and service offerings

• Comply with legal obligations

• Conduct remarketing and performance analysis via third-party platforms (e.g., Google)

Legal bases for processing under UK GDPR include:

• Performance of a contract

• Legitimate interests

• Consent (where applicable)

• Legal obligation

 

4. Cookies and Tracking Technologies

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We use cookies, web beacons, and similar technologies to:

• Analyse traffic using Google Analytics

• Provide personalised ads via Google Ads

• Track conversions and engagement

• Enable functionality and improve user experience

You can manage cookie preferences via your browser settings. For further details, see our Cookie Policy.

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5. Use of Wix and Third-Party Services

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Our website is hosted by Wix.com Ltd., which stores and processes user data securely in accordance with GDPR and international privacy standards.
Data may be processed outside the UK or EEA, but Wix ensures appropriate safeguards are in place.

We also use:

• Google Analytics (anonymous usage tracking)

• Google Ads and Merchant Centre (including remarketing tools)

• Email platforms (e.g., Wix Email Marketing or others)

These third parties may collect usage data via cookies. You can opt out of Google personalised ads here: https://adssettings.google.com

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6. Who We Share Information With

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We may share your data with:

• Wix (website host and form handler)

• Google (for analytics and advertising)

• Professional advisers (if required for legal or financial services)

• Authorities or regulators (where legally required)

We do not sell or rent your data.

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7. How Long We Keep Your Data

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We retain personal information only as long as necessary to:

• Provide services

• Comply with tax and legal obligations

• Maintain business records

Once no longer required, data is securely deleted or anonymised.

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8. How We Protect Your Data

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We use industry-standard encryption, secure hosting (via Wix), access controls, and security monitoring to safeguard your data. However, no online system is 100% secure.

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9. International Data Transfers

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Your data may be processed outside the UK or EU (e.g., on Wix’s servers in the US or Israel). Where this occurs, appropriate safeguards such as Standard Contractual Clauses are in place to protect your rights.

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10. Your Rights Under UK GDPR

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You have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing

• Restrict processing or withdraw consent

• Lodge a complaint with the ICO: https://ico.org.uk/make-a-complaint/

To exercise your rights, contact us at info@mhinsul.co.uk

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11. Children’s Privacy

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Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected such data, contact us immediately.

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12. Do-Not-Track and Automated Decisions

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We do not currently respond to browser-based Do-Not-Track signals. We also do not use your personal data for automated decision-making that has legal or significant effects.

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13. Changes to This Policy

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We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Significant changes may also be communicated via email.

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14. Contact Us

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If you have any questions about this Privacy Policy or your personal data, please contact:

Email: info@mhinsul.co.uk
Post: Film Studio Boundary Street, Excel, Liverpool, England, L5 9YJ

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